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One key use case of this product is for streamlining communication within teams and organizations. Users have praised its ability to …
Overview
What is Sendoso?
Sendoso is a gift sending platform designed to support B2B sales and ABM, and provide a sales accelerant.
Recent Reviews
Awards
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Reviewer Pros & Cons
Customer Lifecycle Marketing Manager
Malwarebytes (Computer Software, 501-1000 employees)
Video Reviews
2 videos
User Review: Gifting Customers Is Made Easy To Manage & Carry Our With Sendoso
01:54
Active Reciprocity of Sendoso Fosters Positive Results & Strengthens Customer Relations: User Review
03:14
Pricing
N/A
Unavailable
What is Sendoso?
Sendoso is a gift sending platform designed to support B2B sales and ABM, and provide a sales accelerant.
Entry-level set up fee?
- No setup fee
For the latest information on pricing, visithttps://sendoso.com/pricing
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
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Product Details
- About
- Integrations
- Competitors
- Tech Details
- Downloadables
- FAQs
What is Sendoso?
Sendoso, a Sending Platform, is presented by the vendor as an effective way to connect with customers and drive revenue with personalized gifts, branded swag, eGifts, Cameos, and virtual experiences. The vendor states this makes it possible to build stronger, deeper, and more trusted relationships that move everything up and to the right.
Sendoso Features
- Supported: Address Confirmation
- Supported: Amazon Integration
- Supported: Analytics
- Supported: Cameo Videos
- Supported: Send Tracker
Sendoso Screenshots
Sendoso Integrations
Sendoso Competitors
Sendoso Technical Details
| Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Unspecified |
| Mobile Application | No |
| Supported Countries | Canada, UK, APAC, North America |
Sendoso Downloadables
Frequently Asked Questions
Sendoso is a gift sending platform designed to support B2B sales and ABM, and provide a sales accelerant.
Reviewers rate Support Rating highest, with a score of 7.6.
The most common users of Sendoso are from Mid-sized Companies (51-1,000 employees).
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Reviews and Ratings
(249)
Community Insights
TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
- Business Problems Solved
- Recommendations
One key use case of this product is for streamlining communication within teams and organizations. Users have praised its ability to centralize conversations, files, and project updates in one platform, making it easy for team members to collaborate and stay on the same page. With features like real-time messaging, task assignments, and file sharing, users have found that this product greatly improves efficiency and reduces the need for lengthy email threads or scattered communication channels. Reviewers have noted that the intuitive interface makes it easy for even non-technical team members to navigate and participate in discussions.
Another important use case of this product is for project management and task tracking. Customers have found that the product's robust project management tools help them stay organized and meet deadlines. The ability to create tasks, assign them to team members, set due dates, and track progress has been highly valued by users. They appreciate the visual overview of ongoing projects, including status updates and milestone tracking. Additionally, the platform's integration with other productivity tools has been a significant advantage, allowing users to seamlessly connect their project management workflows with other applications they regularly use.
A third notable use case of this product is for remote collaboration and virtual meetings. Users have reported that the video conferencing feature provides a reliable solution for hosting virtual meetings with participants located in different geographical locations. The high-quality video and audio capabilities ensure seamless communication, while additional features like screen sharing and chat functionality enhance collaboration during remote meetings. This has been particularly valuable for distributed teams or organizations with remote workers who rely heavily on virtual meetings to connect and collaborate effectively.
Lastly, this product serves as a valuable knowledge sharing tool within organizations. Users have found that the platform's knowledge base feature allows them to document and store important information, best practices, and resources in a centralized location. This makes it easily accessible to all team members, providing a reliable source of reference for frequently asked questions or common issues. The ability to search within the knowledge base and organize information in a structured manner has been commended by users, as it saves time and enhances knowledge sharing across the organization.
Overall, this product is highly versatile and caters to a range of use cases, including team communication, project management, remote collaboration, and knowledge sharing. Users have praised its user-friendly interface, robust features, and ability to streamline workflows, making it a valuable tool for improving productivity and collaboration within teams and organizations.
Users highly recommend using Sendoso to automate tedious tasks and create delightful experiences for customers and prospects through personalized gifts. They emphasize the importance of checking out Sendoso, praising its sales team for their exceptional assistance. Additionally, users suggest setting up a selection of go-to e-gifts and integrating with Amazon for a seamless and thoughtful engagement strategy with customers. Users also find Sendoso easy to use, with great integrations and results. They suggest trying Sendoso for prospecting purposes and ABM outreach.
Attribute Ratings
Reviews
(1-25 of 103)Companies can't remove reviews or game the system. Here's why
June 16, 2023
Sendoso opens doors!
Sendoso is being used by our sales and consulting team across the organization to help generate leads and steward current clients. One of the biggest problems it addresses is providing a unique way to open doors with new clients who otherwise do not take my calls or respond to my emails.
- Easy to use.
- Excellent customer service.
- Integrates well with tools we already use.
- A little clunky to use with Salesforce when trying to send E-gifts to contacts directly from there.
Score 9 out of 10
Vetted Review
Verified User
Sendoso helps reps like myself engage with customers by sending them corporate gifts, such as ubereats giftcards in exchange for their time to get a meeting booked or a basket of gourmet snacks to thank a client for their partnership. it is used fairly often across our entire sales org
- seamless integration with salesforce
- many options to choose from
- great admin panel to track gifts
- automated emails that notify reps when the gift has been read, clicked, and redeemed. this can be tracked directly on SFDC on contacts page, but i'd like to get emails instead
We use Sendoso for a wide variety of use cases and it's impactful at all stages of our funnel, from generating demand and inbound demo requests, down to retaining our most tenured clients. It's useful for several teams and purposes, including marketing, sales, and client success.
- Takes the heavy lifting off of our teams
- Great mix of ready-to-send items and custom options
- Easy integration with HubSpot and Salesforce for tracking
- The platform isn't always intuitive and sometimes difficult to navigate
- Syncing campaign status to Salesforce doesn't always work
We use Sendoso across our sales, marketing, and CS organizations. I help facilitate our marketing use case. The platform has been huge in helping out teams consolidate swag and gift sending to customers and prospects. It's great because it also helps our teams be less wasteful. Any left over swag can be inventoried and used by other teams OR can be saved for a future project. It's also enabled international gifting, making that much easier for our team. We use Sendoso as part of our customer marketing, HubSpot communities, solutions marketing, partner program, case study, and customer reference programs, and more.
- Enabling international gifting -- particularly gift cards.
- Local gifting -- the new Square integration allows us to give gifts local to the receiver's area.
- Custom gift bundles. I love working with their send curation team.
- Reporting could be more intuitive and integrate better with existing tools.
- Some of the admin UI could be more intuitive, particularly allocating funds to individuals. I'd love to be able to do it from the funds management AND the team management view vs. just one place.
We use Sendoso for customer engagement and advocacy. Whenever a customer participates in our advocacy program and redeems points for rewards, that is fulfilled through Sendoso. We also send customers swag and gifts as a thank you when they participate in projects with us like provided product feedback, testimonials, or case studies.
- The gift and swag options are good
- Setting up a send int he interface is easy
- Automated email updates about the send are valuable
- Their gift card policy. A gift card should not be considered a successful send unless it is redeemed. It is ridiculous that opening an email is defined as a gift card being redeemed.
- The interface isn't super intuitive. It's easy to set up a send but I find the overall look and feel of the platform to be a bit clunky and unpleasant to work in.
- Improved service in more regions outside North America.
September 29, 2022
Sales Development with Sendoso
Score 10 out of 10
Vetted Review
Verified User
I book sales meetings online. I use Sendoso to both get people to agree to a meeting and thank them for coming to the meeting to increase the likelihood they show up.
- Increases hold rate
- Increases meetings booked
- Makes people happy
- I'm not sure if this is just the things that my company has signed up for or not, but part of my territory is in Canada and I'd like more options to send people besides Amazon cards.
September 09, 2022
Hard not to like a gift sending service!
I use Sendoso by sending eGift cards to prospects, clients, and partners to gain access and show appreciation for their time and business. It is a differentiator in the outside sales realm that sets us apart from the competition. An email with an attached coffee gift card is a great door opener and a welcomed email over the more common “salesy” spam emails.
- User friendly interface
- Integrates with Salesforce
- Live tracking updates
- Integration with Outlook
- More options for gift sending
- More time to redeem/easier to redeem for recipients
August 31, 2022
Great tool to help stand out among other sellers!
I use Sendoso as a tool to break the ice with prospects/be more memorable, and send thoughtful e-gift cards after I see on LinkedIn that they were recently promoted. Or perhaps I got an out-of-office message saying they'll be on PTO, maternity leave/paternity leave, etc. <input value="true" id="hippowiz-ass-injected" type="hidden"><input value="none" id="hvmessage-toextension-listener" type="hidden">
- Offer a variety of e-gifts to send
- It integrates into SalesLoft
- Easy to use platform and you can track your progress
- Although it integrates into SalesLoft, the way it sends Sendosos isn't embedded within the email to give more context. It's sent as an e-gift card only (often times landing in someone's spam rather than their inbox). A workaround is to copy the link and send within the email itself, rather than through Sendoso.
August 25, 2022
Efficient gifting service with many useful integrations
Score 5 out of 10
Vetted Review
Verified User
We use Sendoso for Direct Mail sends as part of our broader ABM go-to-market strategy
In parallel, we are using Sendoso for gifting services - both to open new pipeline/opportunities and to help support in accelerating open pipeline
In parallel, we are using Sendoso for gifting services - both to open new pipeline/opportunities and to help support in accelerating open pipeline
- Notifications when parcels are dispatched and delivered
- opportunities for Eloqua/SFDC integrations
- personalization of mail kits
- wide range of gifts available in-store
- Support in Europe
- Order timelines - particularly for personalized ABM boxes
- Best Practices - in particular with regards to SFDC integration
August 04, 2022
An SDR's dream!
We use Sendoso for inbound and outbound prospecting. Sendoso helps us warm up to prospects by letting us send gifts if they have a work anniversary, are new to their role, or have reached any milestone in their life such as having a baby or getting a promotion. Prospects are more willing to accept a meeting and this helps us build relationships and move them through the sales cycle.
- Lets prospects choose what gift they want.
- Tracks if the prospect has clicked or redeemed their gift.
- Have prospects confirm their address before sending direct mail such as wine and cocktail kits.
- Notifications when budget is about to expire.
- Return budget to sales if the prospects don't redeem their gift in a timely manner (1-2 weeks) instead of months.
- More international gifts.
August 04, 2022
Sendoso FTW!
Sendoso allows me to send out highly personal and thoughtful gifts to prospects I want to connect with or ones I met with already.
- Personalized gifts for outreach.
- Easy to use platform.
- Incredible support team.
- Would be great to be able to send multiple Amazon items together to a prospect (or maybe you can and I just don't know how!).
- Ability to write your own handwritten note through the application using your own handwriting.
- Request more funds through website that sends to your Sendoso manager.
August 04, 2022
Easy UX, wish there were more options
I use Sendoso to send gifts to prospects, either as a gesture of congratulations, thank you, an enticement to meet with me for a discovery call, or to get them back on board for a demo.
- It integrates well with Salesforce and Outreach
- There are unique options
- A prospect can choose from a few different options
- There are so many buttons and drop downs to click before sending something; sometimes I miss one
- You have to manually choose your settings of sending gifts every time; I wish there was a way to change the " default settings"
- Sometimes the integration in Outreach lags, and when I'm on another prospects page and sending a gift it still auto-populates as the last prospect's email
We use Sendoso regularly among our business development department. It's been a large help with seamlessly and efficiently sending safe and fun gifts to prospects and clients across a wide geographic region and gift size.
Sending is easy, safe, and almost always receives very positive feedback from those who are redeeming. It's become such a large piece for us that it's now a part of our general training and has helped a great deal with gift giving to specific clients and helping personalize what otherwise is a rather "regular" act of kindness.
Sending is easy, safe, and almost always receives very positive feedback from those who are redeeming. It's become such a large piece for us that it's now a part of our general training and has helped a great deal with gift giving to specific clients and helping personalize what otherwise is a rather "regular" act of kindness.
- Safe gift giving
- Ease of use into workflow
- Positive customer support and service
- Higher ability to personalize across varying interest, values, and geographic areas
- Wider array of options (specifically in the $5-$25 range)
- sometimes the email auto-populates when I send a large # of gifts out in the morning. Sometimes it does not, so I copy each email in preparation, it would be nice to know that each time I open sendoso to send a gift that the email will NOT be the last person to receive a gift but instead the person I'm currently emailing.
- Alcohol/Drizly gift card
July 31, 2022
Sendoso for the win!
Score 9 out of 10
Vetted Review
Verified User
Our SDR'\s have been utilizing Sendoso for quite some time now to provide incentive to show up to discovery and demos, as well as accelerate the sales cycle. As someone who has used similar platforms before, Sendoso is by far the best! Specifically their customer service, we have never had such a smooth implementation process when adding on a new tool to our tech stack. Also, they really listen to their customers in regards to new product features! I highly recommend Sendoso!
- Implementation
- Salesforce Integration
- User Friendly
- Allowing us to create a touch where the sender can choose a specific Sendoso direct item
We use Sendoso for driving outbound opportunities with key prospects, in tandem with our other Marketing campaigns such as email nurture and display advertising. Sendoso helps us warm up prospects to be more open to talking to us and willing to accept a meeting and show kind gestures throughout the Sales cycle and build increased rapport.
- Lets prospects choose what gift they want.
- Easy to access and redeem the gift.
- Able to send unique items from Amazon - highly personalized touch.
- Easy to track when people open and use the gifts.
- Address confirmation is straightforward.
- Ability to send e-card animation along with e-gift.
- Increased visibility into gift cancellations/refunds.
- Notifications when budget is about to expire.
June 24, 2022
Leveraging Sendoso for ABM Initiatives
I leverage Sendoso to support strategic/ABM programs at Confluent. This includes net new and customer appreciation sends.
- eGift cards
- Ability to assign "budgets" to sales and SDR users on a monthly basis
- Ease to sync to Salesforce for tracking
- Time to ship SLAs
- Sales enablement resources
- Ease to get things into inventory and ready to send
June 22, 2022
A Customer Marketer's Dream
Sendoso makes sending so easy. As a customer marketing manager- I send many gifts- all over the world. These campaigns can be large (100+ recipients) to the one-off, surprise, and delight gifts. Sendoso and their wide variety of gift options make that very doable. Their implementation team was very helpful. We had an expedited timeline which their team went above and beyond to help us facilitate. Personally one of my favorite features is that Sendoso integrates with Influitive- our advocacy platform to make gifting as easy as a click of a button!
- Implementation
- Integrations
- Gifting catalog
- The ability to view the entire catalog at once. It can be a lengthy process to look at all the items/options (without a visual)
We use Sendoso for our marketing and sales teams, typically using their e-gifting as an incentive for a prospect to book a meeting with us.
- Variety of gifts
- Customer service
- Slack community
- Ease of use around adding and managing funds
- Ability to edit parts of a program without having to click through the whole thing
May 20, 2022
A fast growing gifting powerhouse
We use Sendoso predominantly for its eGifting capabilities. I can send eGifts in the various currencies I need across a slew of vendors. In addition, I leverage their network of Direct vendors that allows me to send perishable baked goods, gourmet food, and plants to our prospects for demand generation and customers for appreciation. We also integrate Sendoso with Marketo to automate some aspects of our gifting campaigns. It helps us increase meeting show rates, event registrations, and overall satisfaction with our company.
- eGifting, and providing the recipient a choice of gifts.
- Integrating with Marketo.
- A diverse network of partner vendors.
- Inventory Counts
- CSM reassignment
- SLA adherance
April 26, 2022
RingCentral Mid-Market BDR
We use Sendoso at RingCentral. If a prospect shows up for a meeting or we need to guarantee that a prospect shows up for a meeting, we send them over a Sendoso for their time. It's a great tool to use and has shown a lot of success these past years.
- easy to use
- easy to send
- helps generate business
- my google chrome plugin doesnt always work
- sometimes the email alerts dont send
- having more selections to choose from
April 21, 2022
Sendoso is a great platform!
Sendoso improves Sales Efficiency right from the start. The browser site is extremely easy to use, and allows for quick access to any campaign I need to send the card from. I have had zero issues with the functionality at all in the 2 years I have used it. 5/5 Stars.
- Speed
- Ease of Use
- The variety of gift options
- I have run into issues with the funding, but our situation was unique.
- Logging in frequently can be frustrating
- it could be slightly easier to use the Salesforce integration
April 02, 2022
Sendoso gift automation and CRM integration
Sendoso allows us to automate gift sending - both physical and e-gifts.
- Gift sending automation
- E-gifts
- Physical gift warehouse/packaging
- Integration with CRM
- Tutorials
- More detailed FAQ
- Continue adding to tutorials
- Public pricing model on website
March 23, 2022
Easy to use and effective tool for sales and marketing
We use Sendoso as our central source for all things direct mail. It's a pipeline generation and acceleration tool for us to help BDRs and AE's get a response when traditional outreach hasn't resulted in any response and also a great way to show appreciation to our customers and prospects for their time.
- User interface.
- Breadth of available gift options.
- Good customer service.
- Vendor accountability.
Score 8 out of 10
Vetted Review
Verified User
Our Sales, Marketing, and Client Success teams use it to send requirements tied to ABM campaigns, lifecycle marketing campaigns, and client advocacy initiatives.
- Pretty seamless integration: Salesforce and Marketo
- Campaign triggered sends
- End to end lifecycle reporting capabilities
- The ability to link/set-up a send directly from the catalogue would be helpful
- Support more seats for Plus or Pro members
- Best practices sharing... help enable your customers to be more successful
January 24, 2022
Gift Fulfillment that works with great support from Sendoso team
We use Sendoso for gift fulfillment as a way to streamline the sending and receiving of gifts to customers globally. Sendoso is primarily used by the Customer Marketing team and these gifts most often include gift card options or swag. The business problem that Sendoso is solving is automating many of the manual processes required with gift processing and fulfillment. Having the ability to verify addresses was very useful during the pandemic when many of our customers were working from home rather than in an office. With more customers working remotely going forward this will continue to be an important feature for us to use to ensure that gifts reach their intended destination without headache.
- The address verification feature has been particularly useful during Covid-19 with more customers working from home rather than at the company address on file
- Being able to include a personal note from our team is great to maintain a personal touch
- Having inventory stored with Sendoso allows for quick fulfillment of branded swag
- Continue to build out additional use cases and integrations. For example, integrations with Reference workflow would be great.
- More international options for global businesses. There are currently some International options, but far less than what's available for the US.